The Power Of Business Process Management

In the current global economy, both small and big companies face very stiff competition from each other. This only implies that every type of business is under increased pressure to become and remain competitive by improving business processes, reduce operating costs and increase productivity. It has been proven that many organizations usually struggle to keep their business activities more manageable. It is a common problem to keep up with the competition, and the most excellent possible way to always stay at the edge is to adopt the correct technology for your business processes. Arguably, one of the best ways to enhance your organizational operations is by integrating BPM into your company’s operations.

So what does the term business process management refers to?

Typically, business process management, or simply BPM, is a component of operations management that utilizes various procedures to discover, analyze, model, measure, automate, optimize and enhance business processes. It focuses on boosting corporate performance by overseeing multiple operations within an organization. In its approach, business process management views processes as essential assets of an organization which must be understood, developed and managed to ensure that value-added services as well and products are delivered to clients. Though not necessary, enabling technologies can be, and are usually used with business process management.

As a result of its proven benefits, business process management has become an instrumental methodology to use in times of crisis. When correctly used, it ensures that the business processes in an organization are effective and this will ultimately lead to a better, efficient and reasonably more cost-effective management. BPM is best thought of as a business strategy, encompassing well-structured methods and techniques. It is imperative to note that business process management should be considered a one-time exercise. Preferably, it must involve a continuous evaluation of the processes and incorporate tasks that are intended to improve the overall workflow processes.

For businesses to employ BPM successfully, the following must be involved.

  • Standardizing processes within the enterprise to ensure that they can be easily understood, managed, and errors eliminated and risks mitigated.
  • Creating an all-inclusive environment that supports a continuous change to ensure that improvements can be made, extended and propagated over time.
  • Organizing based on outcomes but not tasks, to make sure that focus is maintained.
  • Correcting and enhancing business processes before they can be automated.
  • The focus should be always to improve the existing business processes, rather than creating radically perfect or new ones. This is because the prospect of building new processes can potentially take so long before bearing any fruit and this may result in the disruption of the previously achieved gains.

So what are the potential benefits of adopting business process management into your business?

There are lots of benefits associated with business process management. The prospect of implementing best practices in business process management is likely to contribute to sound financial management among other benefits. Some of the proven benefits of business process management are:

Increased productivity: BPM usually facilitates the automation of certain repetitive elements within regular workflows. Business activities such as the removal of bottlenecks, the elimination of redundant, the introduction of parallel processing can all be achieved easily through the help of business process management. As you may have guessed, this type of improvement is more likely to allow employees to concentrate on other vital activities. As a result, this will translate into improved productivity and revenue, in general.

Reduced risks and efficiency: Business process management can help an organization to identify its areas of inefficiencies. Perhaps this is because it usually gives companies an opportunity to function efficiently and conserve their resources incredibly. What’s more, BPM usually results in reasonably better-executed, designated, monitored and controlled processes which can potentially help eliminate the risk of fraudulent activities.

It enhances business agility: Even though increased productivity and reduced costs are arguably the two most notable and immediate benefits of BPM, agility is another benefit that surely can’t be ignored. Organizations are faced with the constant need and urge for change. Changes within an organization may become necessary perhaps as a result of new market demands, new rules and regulations or maybe, as a result of the emergence of new working procedures. One critical feature of BPM is facilitating business processes that are flexible. This implies that with it at your disposal, you’ll enjoy the flexibility of making ideal changes in your organization with ease, and with very minimal costs. Simply put, business processes can be customized to suit the needs of your company quite easily.

It helps improve customer satisfaction: There are lots of business process management software which offers a reliable 24/7 customer support. This means that all customer queries can be addressed seamlessly and promptly.

These are just some of the benefits that business process management can bring to any organization. If you have not yet embraced the power of BPM, then it is quite clear that your organization is missing a lot. It is high time you incorporate BPM into your organization.

 

Features of an efficient Workflow Management System

Workflow management system (WMS) is a type of software designed to help business management take control of routine operational activities and processes with an aim of enhancing management efficiency. In so doing, the system serves as an infrastructure for efficient set-up, performance as well as enhanced monitoring of a sequence of defined tasks organized as a workflow application. WMS is particularly important in the course of workflow execution for the purposes of coordinating operations of individual components that constitute the workflow. Business management requires WMS to overcome the challenge of managing incompatible data formats that are often produced or consumed by various services, which would otherwise have required considerable expertise in computer science. With WMS, business managers do not necessarily have to be specialized in computer science. It provides an easy-to-use method of task specification. It is also a great relief from technical details involved in the process of workflow execution. However, your business needs may not be completely solved by a single WMS. Just as every business is unique, so are the processes and its workflows. The following are features of an efficient workflow management system to meet your business needs:

Features of an efficient Workflow Management System

  • Precision in graphical modeling- Graphical modeling provides an instant visual interpretation of the components of a particular system. The graphical model should clearly depict the steps involved in the workflow, processes in every step and the results expected from those processes. Additionally, it should also show the resources available and the roles assigned to the staff and their various departments. It should also reflect the expected outcomes and outputs of all the processes involved.
  • Flexibility in the workflow patterns- Workflow patterns should be flexible enough to allow for easy designing and modeling of workflows in multiple ways. Basically, it should clearly outline or define the processes without putting constraints on them.
  • Access and Control should be based on the Participants’ responsibilities- Workflow management system should be transparent for access by relevant persons or members of staff. However, it should not allow for access by persons who are not involved in its specific phases. People’s access to the system should only be limited to the phases in which they are involved and not the entire workflow system.
  • Automated or easy-to-interpret task status- It should involve features such as automatic emails or alerts to show the status, the next person to give the input in the sequence or an indication of where every participant is in the workflow. This helps to save time, phone calls, and facilitates easy planning for effective execution of the steps in the workflow.
  • Convenient cloud hosting- Cloud hosting offers a number of benefits to businesses. With cloud hosting solutions, you don’t necessarily require software for on-site management of work. It offers an opportunity for employees to work from different locations using different devices. It is also convenient for team members who operate through telecommunication, or who are located in a different location, away from the immediate business location.

Conclusion

Workflow management system is a great way of achieving automation in your business by clearly defining and gaining full control of all the business activities involved in your business process. Having a system that allows for measurement and clear depiction of how business processes are disseminated allows team members to strive for continuous improvement. Considering the above discussed features of an efficient workflow management system facilitates easy achievement of business goals and objectives.